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Boarding & Daycare

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BOARDING

I know how hard it is to leave your dog alone, sometimes even just for a couple of hours. I hope that knowing your pets are in good hands can at least give some peace of mind while you are busy, at work, or away on vacation. At Lakeside Pet Lounge, all pets are treated as if it is their vacation too. We will assess their behavior to see if they are in the mood to play or just cuddle with a staff member in the office. The kennels act as a relaxing, safe-haven, while the yard is for exercise and play. At your discretion, boarding pets are included in daycare festivities at no additional charge!

HOURS & RATES (+tax)

Boarding Check-In & Check-Out Hours: 9:00 A.M- 11:30 A.M morning check-in, or 2:00 P.M to 5:30 P.M for afternoon/evening check-in. Check-out is much faster, so you can pick up your pet between 7:30 A.M and 6:00 P.M (unless you have scheduled a grooming).

$ PRICING $
New Hampton: $ 45 per night. Rate change as of 5/24/24, will be $ 50 per night (for the 1st dog).
Monroe: $ 40 per night. Rate change as of 5/24/24, will be $ 45 per night (for the 1st dog).
Additional dogs sharing kennels or crates: XL sizes (in Monroe), or Suites (in New Hampton) all large spaces, additional dogs are $30 per dog per night. For example, 2 dogs in a large space in Monroe would be $ 70 per night. In New Hampton, $ 75 per night (until the rate change). Crate sized dogs (Monroe- pop up crate), (or New Hampton- plexiglass crate), additional dog under 25 lbs is $25 per night), unless they must be fed separately, then still $30 per night.

Cat Boarding  $30 per night during non-peak times in Monroe for 1 cat, 20$ for each additional cat. We have a private room for cat boarding, or a cat can stay in the apartment/private guest bedroom with the owner, which is located in New Hampton. A more formal "cattery" will be under construction at both locations. We can also offer an in-house daily stop in for your cat for the same price depending on your location. *May-September Boarding is 40$ per night, as well as major school holidays in Orange County- Christmas Break, Mid-Winter Recess, and Spring Break*

Special Needs/Aggression Fee: $5 per night
Half-Day (Late check-out after 11 A.M): $15
Late Check-out (after 5 P.M): $25
Early Check-in (before 9 A.M): $25 *not an option for new clients*
Check-out After Closing Hours- Pre Arranged (6 P.M): Full night charge ($40/$45) This is also dependendent on staff availability and it is not always possible to pickup after 6pm, which would mean you have to come back in the morning.
Unexpectedly Running Late? If picking up after 6 the fee is $10 per 30 minutes late, 
which pays the staff waiting for your arrival.

*HOW TO MAKE A RESERVATION?* We have 2 contact numbers; Lia, the owner, & Bridget, one of the employee's that handles reception work. Please do not hesitate to contact the owner, Lia, if your pet has any behavioral concerns (aggression or medical), if you are nervous about boarding, or if this is your first time trying to board your pet or enter your pet into daycare. Lia's cell is 718-795-8175 and we can text or arrange a phone call! [I love talking to our clients, please do not ever feel guilty about asking me questions!] Lia will also be the one providing video updates during the pet's stay (through the app, What's App).
 
The 2nd contact number is for Bridget, which is 845-248-6826. Bridget handles returning clients and SIMPLE reservations (she only takes reservations by TEXT.) She will also send you the FAQ message, as we do not want you to miss any important information and we want you to have this to refer to in writing. A simple reservation would be considered a friendly & outgoing dog who we likely think will adapt to the boarding situation without any issues. We prefer text because we will save your #, that way we can easily provide updates during your pet's stay. If you are not tech savvy, we can arrange a phone call to walk you through the steps. For a simple reservation, the first text to Bridget must include pet name, breed, weight, reservation dates with times, and the location (Monroe or New Hampton). The next message should include the driver license/photo ID of the legal pet owner. If you prefer email over text, the email is lakesidepetlounge@gmail.com. Then you will be sent a very long and obnoxious message that covers the FAQ in detail. Please read every part of the message as to not miss any important information. We are in the process of transitioning to an online reservation software which will eventually be used to make a reservation for returning clients. We are currently using the software to collect vaccination requirements (rabies, distemper, bordetella, negative stool sample) and the liability agreement. Please upload a picture of your pet to your pet's profile. Please include emergency contact & current veterinarian name in the profile. You can start that process by using this link: https://pawpartner.com/pz/book?p=1312592

*The late checkout fee is applied despite check in time* We are not on a 24 hour reservation system. Like many hotels and lodging options, there is a preferred checkout time to get the facility ready for new guests. There are many reasons we apply the late checkout fees. Most facilities will charge each day that pets are in the facility, or do not provide Saturday/Sunday/Holiday check ins/outs. We encourage checkout by 11 AM so that we can thoroughly disinfect the facility (which is done twice daily regardless), but it is easier on the staff when less dogs are in the facility to watch and care for. We are a high volume daycare facility and prefer to have as many boarders out as possible so that we have room for dog daycare dogs that eat lunch, or older dogs that need longer rest periods. Both for general liability and contagious illnesses, we try to keep dog groups the same and resist from adding new dogs to a group frequently. We are also extremely accommodating and flexible with our drop off and pick up windows/days. We offer check in & check out 7 days a week, even on major holidays. The fees go towards our staffing needs and efforts that allow us to be so flexible for our clients. Although it may not apply to your single stay, it may be a service you will take advantage of in the future! Thank you for understanding!


The full number of nights reserved must be paid for in full, despite picking up early or dropping off a day later (if stay falls on a weekend or school holiday where we fully book). Please give 2 weeks notice for any changes in reservation dates to avoid the charge for the nights that were originally reserved, so that we can open the space for another pet. For new clients, a 50% deposit is required to secure the spot, at minimum 2 weeks prior to the boarding stay, typically collected during peak times. There is a 2 night minimum for any new client any day of the year, for any returning client on holidays, weekends following a holiday, and summer weekends (Memorial Day to Labor Day), unless the booking is last minute and we happen to have a cancelation or have the availability. We typically have more space for small dogs for last minute bookings, but for large dogs during peak times it is very rare to have an opening. Please understand that we are seasonal and rely on fully booking during these times to get through the slower months.

Special Feeding (cooked food) or Complex Medicating/Insulin Injections: $5 per day, per dog.

Standard & XL kennel boarding rate includes "house food"- Rachel Ray's Nutrish Beef Formula (included for under 80 lb dogs only). Bring your own food with instructions for no additional cost, which is preferred (to prevent GI upset). The standard fee includes medications that are taken easily with food. If any medications are complex to prepare/administer, including insulin injections, the medicating fee will apply. We have blankets, beds, and bowls, please do not bring many items with your pet unless you are willing to donate it if it gets lost or soiled. Please make sure your dog has a traditional style collar on (no choke chain/prong collars). Harnesses are allowed if you feel that they will be comfortable keeping them on the whole time, if not, please switch to a regular collar. We recommend removing Seresto collars during their stay, or make sure it is on securely, because we have seen that they easily fall off during play time.

Required Vaccinations- Please email or text proof of vaccinations *text is preferred for all reservations*
Dogs- Rabies, Distemper, Bordetella
Cats- Rabies
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DAYCARE

Doggy daycare is a great option for those that want a dog to be a part of their family but may not have the time to give them the exercise that they need. Socialization with other dogs and people promotes overall happiness, reduces anxiety, and gives your pet a wonderful demeanor for years to come. Play groups will always be arranged based upon size, breed, age, activity level, and apparent body language that is shown the day that they enter the facility. The yard is securely fenced in and gives ample space for pets to run. We have about 4-7 different yards. Daycare is best for young pups, but some older dogs will benefit from daycare.

Daycare for NEW CLIENTS, is scheduled by appointment. We only accept 1 new daycare dog per day (or more than 1 from same family). All daycare dogs take turns in their play groups and receive rest time throughout the day with the AC/heat and their own water dish or meal provided by their owner. In New Hampton, we have an indoor & outdoor play space for small & large dogs. In Monroe, we have an outdoor play space for large dogs, indoor & outdoor play space for small dogs (indoor large dog play area will be complete in Spring 2024 in Monroe). Starting daycare or boarding when they are young makes the transition easier for boarding, however, if you OVER-DO it, it can cause behavioral problems. Daycare is not recommended more than 2-3 times per week, but we will let you know if we think they are becoming stressed or "over it", which can happen by the time they are 1-3 years old. We still have many 1-3 year old's that still enjoy their 1-2 days of daycare. Every dog has a different personality and we will tell you truthfully what we think is best for them and their mental health/excercise needs.

 

RATES (+tax)

Weekday Daycare (7am-6pm*new clients 8am*): Monroe $30 per day (multi-pet discount is 25+25!)

New Hampton $35 per day (multi-pet discount 30+30)

Weekday Half Days < 4 hours: Monroe is $20 per dog New Hampton Location is $25 per dog for half days.

Weekend & Holiday Daycare (7:30am-6pm *new clients 8:30am*): Monroe: $40 per day; Great for people visiting the area with their pet. Visiting Legoland, Woodbury Commons, or going skiing at Mount Peter? We have got you covered! (multi-pet discount is 35+35) New Hampton: $45 per day (40+40 for 2 dogs).

Weekend Half Days < 4 hours: $35 per dog (no multi-pet discounts available)

No additional fees for early drop off/late pick up! We have some early drop/late pick up options but we must meet the dog within our business hours first to see if they are a good fit.

Please make sure your dog has a traditional collar on (no choke chain/prong collars). Harnesses are allowed if you feel that they will be comfortable keeping them on the whole day, if not, please switch to a regular collar.

Required Vaccinations- Please email or text proof of vaccinations

Dogs- Rabies, Distemper, Bordetella

*We can administer Bordetella vaccine only on-site, or even in your home*

The fee for Bordetella is $25, it must be administered 2 weeks prior to boarding or daycare.

House visit fee will be determined upon mileage.

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New!

We now offer in-home pet sitting for dogs & cats! The owner is taking a maximum of 3 small dogs in her (New Hampton) home for cage-free, in-home boarding. Your pup could roam loose with my 40 lb Australian Shepherd (great with small & large dogs)! He/she could either stay in the tranquil home for the majority of the day, enjoying the peace and quiet, or join the hang-outs & dog play sessions in the main kennel building. We can also take 1 cat or 1 family of cats in our guest bedroom. $20 meet & greet required for dogs. $65 per night for 1 dog, $40 per night for 1 cat.

GROOMING & OTHER SERVICES


Basic grooming (Includes bath, dry, ears, & nails) is available at your request. Just request in addition to your pet's boarding or daycare stay. You may even just schedule the grooming itself.

             

Rates for Basic Grooming (Includes bath & ears):

Small- <10 lbs-$25  Medium 10-25 lbs-$30 

Large 25-50 lbs-$40 Extra Large 50+ lbs-$50

Anal Gland Expression (by Licensed Veterinary Technician)- $10

Eye Fur & Genital Fur Trim- $10 each

Nail Trim Only- $10 *Subject to availability of staff & behavior of dog*

*These prices are only in addition to pet's daycare/boarding stay. Price is x2 if just a "walk-in" nail trim or anal gland expression.

Professional grooming: clipping & scissoring. Available by appointment only in Monroe & New Hampton. Text for more information or to schedule an appointment- 718-795-8175

TRAINING: We have a trainer that works 1:1 with your dog teaching basic obedience. Sit, stay, come, heel, place, leave-it , leash manners, etc. (or anything you request added to the list). Remember that training is highly dependent on you & other members of the household continuing training at home. Dogs need consistency. Our in-house trainer is $50 per hour long session. We have another trainer that we refer to for more stubborn cases, older dogs, or aggression issues (referred upon request).

 

OTHER

Please call if you are in need of any other pet services. We can provide house visits (cat or dog), dog walks, transportation, help with pets at weddings or events, and so much more!

OPENING HOURS

MONDAY-FRIDAY 7am-6pm

SAT-SUN 7:30am-6pm

*Drop offs & pick ups are available outside of business hours by appointment for routine clients & dogs we have met before!*

 

ADDRESS

1] 573 NY-17M, Monroe, NY 10950

Behind Village Lakes Veterinary Hospital

2] 1400 County Road 12 New Hampton, NY 10958
lakesidepetlounge@gmail.com
845-324-7088- Call

718-795-8175- Text

*Text is preferred, however, we can arrange a time for a call*

 

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