HOURS & RATES (All services include NYS Sales Tax. Cash payments receive a 3% discount, but not on sales tax). Boarding is 62$ per night for 1 dog by card. Additional dogs that can share a space overnight are 34$ per night by card, (per dog, per night). Dogs sleeping separately pay the base rate (per suite, kennel, or crate).

Boarding Check-In Hours: 9:00 A.M- 11:30 A.M, or 2:30 P.M - 5:00 P.M. Check-out is much faster, so you can pick up your pet between 7:30 A.M-12:00 P.M, or 2:30 P.M.-6:00 P.M (unless you have scheduled a grooming).

The nightly rate includes up to 11:00 am on the last day "hotel checkout time". There is a fee for checking in or checking out outside of our designated windows (listed above). Checkout after 6 P.M (closing time) counts as an additional night. Check-out after 11 am is $17 per dog, and after 3 pm is $28 per dog). 

Cat Boarding  $45 per night for 1 cat, and 22$ for each additional cat. We have a private guest bedroom for cat boarding in New Hampton. A more formal "cattery" will eventually be under construction.

Special Feeding (Cooked Food), Special Needs (Wheelchair or other disability), or Complex Medicating/Insulin Injections: $6-$12 additional, per day, per dog. Please call to discuss whether your pet's feeding/medicating instruction's may incur an additional fee.

How to prep your dog's food & medication for boarding: Please include feeding & medication instructions in the "Owner Notes" tab of your Paw Partner account. If food is simple- dry food (1+ cup twice daily), then it does not need to be pre-packaged. Food that has supplements or additives should be pre-packaged in small zip lock bags. Only label AM/PM if the portions/supplements are different. Do not put dates on bags unless necessary. Ideally, medications & supplements are in the bag. Write medication/supplements on the bag so we can ensure the pet has taken them. If for some reason the medication can not be pre-packaged, just let us know. To pre-package wet food, place the wet food at the bottom of the zip lock bag & the kibble on top (do not mix). This way, it will not become soggy. This is required for stays up to 1 week. Let the staff know that it must be refrigerated. For stays over 1 week, we will manually add the wet food according to your instructions.

The full number of nights reserved must be paid for in full, despite picking up early or dropping off a day later (if stay falls on a weekend or school holiday where we fully book). Please give 2 weeks notice for any changes in reservation dates to avoid the charge for the nights that were originally reserved, so that we can open the space for another pet. For new clients, a 50% deposit is required to secure the spot, at minimum 2 weeks prior to the boarding stay, typically collected during peak times. There is a 2 night minimum for any new client any day of the year, for any returning client on holidays, weekends following a holiday, and summer weekends (Memorial Day to Labor Day), unless the booking is last minute and we happen to have a cancelation or have the availability. We typically have more space for small dogs for last minute bookings, but for large dogs during peak times it is very rare to have an opening within 2 weeks of a holiday. Please understand that we are seasonal and rely on fully booking during these times to get through the slower months.
 
How to Make a Boarding Reservation?
For Simple Reservations (New Clients & Returning Clients): Booking is done via our online portal. You will receive a pending message that provides our detailed FAQ that we recommend reading. If you would like video updates during your pet's stay, you must download the app, "What's App". The day your pet arrives to the facility, you must send the first text on What's App with your pet's name & breed. The online portal, Paw Partner, is where you will make a client/pet profile, upload vaccine requirements, sign the liability waiver, and submit the boarding or daycare reservation. If you are struggling with Paw Partner, please give us a call. If your boarding stay falls within 24 hours, or if your days fall over a summer weekend/holiday, please text or call to check for availability. Upload a picture of your pet to your pet's profile and please include: emergency contacts, feeding, & medicating instructions in the "Owner Notes" section. Once you've completed these steps, give us ~24-48 hours to approve the reservation. Reservations that are months away will take longer to be approved (just call or text if you need some reassurance). 



New Hampton Location
Lia, Owner: 718-795-8175; handles detailed questions (by phone) & video updates (via WhatsApp) for New Hampton location.

What is a Simple Reservation?
A simple reservation would be for a pet that we know will board without any complications (the pet has either boarded before or is young, outgoing, and adaptable to new environments). For aggressive dogs, call the owner to be sure we can accommodate your dates. If your pet has any behavioral concerns at all, (aggression or medical), if you are nervous about boarding, or if this is your first time trying to board your pet or enter your pet into daycare, please do not hesitate to call the owner. You are also welcome to call if you just have many unanswered questions and would like some peace of mind. The owner, Lia, handles these conversations. Contact #: 718-795-8175

Please ring the doorbell before removing your dog from the car to make sure we are ready to take them in.

Requirements to be uploaded in Paw Partner
Dogs- Rabies, Distemper, Bordetella, Negative Fecal/Giardia Test->Mandatory for pets under 1 year. We need at least 1 fecal on file, post "puppyhood". Thereafter, every 1-2 years is recommended, but not mandatory.
Cats- Rabies Only.